FAQS

WHEN WILL MY ITEMS BE SHIPPED?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

For other special offers and giveaway items, please allow from 3 to 4 weeks for
delivery as they may be shipping from other countries.

For international shipping allow from 3-7 weeks

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

Because different items may ship from different warehouses and/or suppliers, orders in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If all orders don't ship together, you will receive a separate email with shipping information.

If you have any other questions, please email us at support@gearrex.com and we will do our very best to help you.

HOW DO I TRACK MY ORDERS?

That's simple! Just head over to our "Track Your Order" page and enter your order number and email address. Once entered, you will see all the information regarding your order.

If you have any other questions please email us at support@gearrex.com and we will do our very best to help you.

 I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET I?

You receive an email with a tracking number once your order has shipped. U.S orders will be shipped via USPS (USA ONLY) with tracking numbers. INTERNATIONAL orders will be fulfilled from our oversea fulfillment centers.Please note tracking information may not be available for international orders.

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?

Confirmation of order emails are sent for every order so make sure you provide a valid email address at checkout and make sure to check your SPAM folder to see if your confirmation email was sent there. 

 RETURNS

*If you would like an exchange or refund please visit our Refund Policy page.

*Customer is responsible for return shipping costs. 

**For damaged goods, please contact support@gearrex.com with a picture of the damage to get a replacement. 

WHAT ARE THE ESTIMATED DELIVERY TIMES OF MY ORDERS?

Please note the Production Times and Delivery Times when estimating the delivery of your order.  However, you will be kept updated by our Notification Emails and access to Order Lookup will be available to ensure tracking of your order.

 Pillow Covers

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

International pillow orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Cloth Tote Bags

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

International cloth tote orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Crew Socks

Production Time: 2-4 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

International crew sock orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Premium Backpacks

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

International backpack orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Leather Tote Bags and Handbags

Production Time: 4-6 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Canvas Saddle Bags

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Canvas Shoes

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment.

Premium Leather Boots

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Sneakers

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

 

Flip Flops

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Womens Casual Shoes

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Premium Slipons

Production Time: 5-7 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. Learn more here.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Premium High Heels

Production Time: 7-9 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Bedding Sets

Production Time: 2-3 Weeks

DHL Delivery Time Estimates: 2-4 Weeks (Include Final Destination Tracking)

Other International bedding sets that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Car Seat Covers

Production Time: 7-9 Days

EMS Countries Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

EMS Countries bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International car seat covers orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

 

WHAT COUNTRIES HAVE EMS DELIVERY WITH DESTINATION TRACKING AVAILABLE?

United States, Australia, Canada, France, United Kingdom, Israel, Germany, Austria, Belgium, Brazil, Switzerland, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Japan, Korea (South), Luxembourg, Mexico, Myanmar, Netherlands, Norway, New Zealand, Poland,  Portugal, Russian Federation, Sweden, Singapore, Turkey, Ukraine.

WHAT IS EXPRESS LINE PRODUCTS?

These are selected products where we upgrade the Standard Order to Express. This will add $8.00 to each item and ensure it gets shipped to you via DHL in just 4-7 business days (not including production times).

 

HOW LONG DOES DELIVERY TAKE FOR EXPRESS LINE PRODUCTS?

Express-Line products are manufactured within 3-7 days Business Days, then an additional 4-7 days Business Day for shipping. Most customers will receive their packages in 10-14 Business Days after an order is processed.